Exchange, Return & Refund Policy

✅ Eligibility for Return:

You may request a return or exchange within 7 days of receiving your order if:

• The product is unopened, unused, and in original packaging

• You received a wrong or damaged item

Note: We do not accept returns for opened or used perfumes due to hygiene reasons.

🔁 Exchange Policy:

Exchanges are only allowed for defective or incorrect items. Please contact us with images of the issue.

💸 Refunds:

Once the returned item is received and inspected:

• If approved, a refund will be initiated to your original payment method within 5–7 business days

• COD orders will be refunded via UPI or bank transfer

❌ Non-Returnable Items:

• Opened perfumes

• Samples or testers

• Items bought during clearance sales

To start a return, email us at:
📧 scentstationluxury@gmail.com with your order number and issue details.